100-Night Return Policy

Satisfaction Guarantee: If you’re not completely satisfied within 100 nights of sleeping on your new Zsex pillow, you may return it for any reason. You are entitled to a full refund.

Adjustment Period: Great things take time! To be eligible for return, you must have been sleeping on your Zsex pillow for a minimum of 14 nights. It can take between 2-4 weeks for your body to adjust to any pillow. If you are not completely satisfied after this trial period, contact us within 100 nights of purchase to initiate a return.

Charitable Donation: We never resell a used pillow! Your original pillow will likely be donated to charity to help those in need.

Free Returns: We work hard to make the returns process as seamless as possible by providing free returns USA-wide. Once you contact us, we will provide you with a pre-paid postal label. Attach the pre-paid label to the box and send the pillow back to us. Once posted, email us a photo of the lodgment receipt so we can monitor the tracking. We will process your refund once the parcel reaches our charity partner.

Proof of Purchase: Please note that in all cases, the original receipt showing proof of purchase is required.

Return Eligibility: Any pillow that has mold, dirt, stains, smells, or bed bug infestations resulting from poor pillow care is no longer eligible for a return or replacement.

Limitations: This policy is limited to one (1) return of a maximum of two (2) pillows per household. All returns are only applicable to a customer's first order. Please contact us directly no later than 100 nights after the delivery of your pillow(s).

Exchange Policy: In the case of an exchange, you’ll be responsible only for any difference in pricing. We will cover any additional shipping expenses.

Contact Us: For any return questions, please contact us at service@zsex.co.

Note: For any inquiries, please click to read the "Zsex Pillow 100 Night Trial".